ONSITE Support Package
Customer has to ensure that the device is made available to the Engineer.
Hardware issue will only be recognized.
For Repair or replace of the hardware parts the customer has to visit the authorized service center of the device manufacturers.
Amount Paid is on refundable.
Visit is within 72hrs of booking support. Date shall be co-ordinated with the customer over call.
ONLY ONE VISIT PER SUPPORT REQUEST RAISED. REVISIT SHALL REQUIRE ADDITIONAL BOOKING OF SUPPORT AND PAYMENT ONLINE.
We shall call you before visit to define the course and scope of work based on your issues, in certain cases you may be required to visit our office.
The address of nearest office shall be provided to you. Any amount difference of migrating between onsite support package to Our office support package shall be either refunded or charged extra as per plans selected.
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Desktop Support
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Rs.3500
per Visit
Windows PC
Software Installation
Hardware Issues
3Hrs. Support Time
3PM - 6PM
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Iphone/Ipad Support
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Rs.6550
per visit
Backup
Software issues
Hardware issues
Email Configurations
Specific Features
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Android Support
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Rs.2500
per visit
Apps Related
Email Configs
Backups
Formatting
Other issues